Privacy Policy

Scope and Who We Are

This Privacy Notice explains how HeroSpin and its related companies handle personal data for registered players with accounts and for visitors to the website. The operator acts as the data controller, deciding the purposes and methods of processing your information. We also work with joint controllers to maintain ownership and security of the data you share. If you have questions or wish to exercise your data rights, contact our Data Protection Officer at [email protected].

Personal Data We Collect

We gather data you provide directly when registering or using the site. This includes your full name, email address, date of birth, country of residence, phone number, gender, username, and identification details such as passport or driving licence numbers. For compliance with legal rules we also collect proof of address, source of funds information, bank details, and financial statements. Automatically, our systems record your IP address, device type, operating system, usage logs, session times, pages viewed, and general location data. We may also receive information from public sources, commercial databases, fraud prevention agencies, and linked social media accounts to verify details and prevent risks.

Purposes and Lawful Bases for Processing

Your personal data helps us deliver and improve our services, respond to inquiries, conduct research, prevent fraud, and ensure responsible gambling. We process information to fulfil contracts with you, meet legal obligations such as age and identity verification, anti-money laundering checks, and regulatory reporting. Where appropriate we rely on legitimate interests to protect our business, enhance security, analyse player behaviour, and personalise experiences. With your consent we may send marketing messages, customise promotions, and use behavioural data for targeted advertising. You can withdraw consent at any time without affecting earlier lawful processing.

How We Share Your Personal Data

We share data only when necessary. This includes internal teams and group companies, trusted payment providers for deposits and withdrawals, customer support services, technology and hosting partners, marketing collaborators, and fraud prevention agencies. Game providers and analytics services may also receive limited information to improve offerings. In cases of corporate transactions such as mergers or sales, data may transfer to new owners under the same protections. We may disclose details to law enforcement or regulators when required by law or to resolve complaints submitted to external review platforms, always limiting the information to what is strictly needed.

Data Retention and Your Rights

We keep your personal data only as long as your account remains active or as needed to meet legal requirements, such as anti-money laundering rules. Once an account closes and no further business or legal need exists, we delete or anonymise the information. You have rights to access your data, correct inaccuracies, request deletion, restrict processing, receive a copy in portable format, object to certain uses, and withdraw consent. You may also lodge a complaint with your local data protection authority. To exercise these rights, contact support at [email protected] or our Data Protection Officer.

Cookies, Security, and International Transfers

We use cookies and similar tracking technologies to improve your experience. Essential cookies operate without consent, while others require your approval on first visit. Our Cookie Notice provides full details. Robust technical, administrative, and physical safeguards protect your data, though no system can guarantee complete security. When transferring information outside the EU or EEA we apply appropriate safeguards such as standard contractual clauses or adequacy decisions to maintain high protection standards.

Changes and Contact

This notice may be updated to reflect changes in our practices or legal requirements. The effective date appears on the website, and continued use after updates means you accept the revised version. For any questions about this Privacy Notice or our data practices, email [email protected] or [email protected]. We review and strengthen our policies regularly to ensure your information remains secure and handled responsibly.